Shipping policy

Shipping Policy

Thank you for choosing Vortex Shift. We strive to provide a reliable, efficient, and transparent shipping experience across Australia so you can mount your sim-racing controls and hit the virtual track without delay. Please review our shipping policy details below.

1. Shipping Fees

We proudly offer Free Standard Insured Shipping on all eligible magnetic paddle shifters, sequential gearbox modules, CNC mounting brackets, and sim-racing accessories delivered across Australia. There are no hidden handling fees or unexpected surcharges added at checkout.

2. Order Processing Time

  • Each shifter unit and mounting kit undergoes 1000Hz USB HID signal latency testing, Hall-effect sensor actuation checks, carbon fiber weave finish audits, and custom foam-lined boxing prior to dispatch.
  • Processing Time: 1 - 3 business days (Monday to Friday, excluding Queensland public holidays).
  • Orders placed over weekends or observed national holidays will begin processing on the following business day.

3. Estimated Delivery Time

  • Transit Time: 7 - 14 business days across Australian metropolitan and regional delivery zones via standard carrier networks.
  • Please note that transit times are carrier estimates and may vary slightly depending on your state destination, remote regional postal routes, seasonal freight volume peaks, and courier parcel handling for precision CNC hardware.

4. Anti-Static Shock-Proof Packaging & Order Tracking

To safeguard anodized billet aluminum housings, carbon fiber paddles, and internal Hall-effect PCBs from transit impact or electrostatic discharge, all Vortex Shift hardware is nestled inside custom-cut high-density EVA foam trays within reinforced double-wall corrugated cartons. Once your package has been dispatched, a shipment confirmation email containing a carrier tracking number will be sent to the email address provided at checkout. You can use this tracking number to monitor your shipment online.

5. Delays and Exceptions

While we make every effort to ensure timely delivery, unexpected external delays may occasionally occur due to extreme weather disruptions, regional transport hub backlogs, or rail/road freight interruptions. Vortex Shift is not liable for external carrier delays, but our support team will actively assist you in tracking your parcel to resolve any delivery issues.